Technical Problems
1. Why can't I sign into Vectone World?

There are a number of issues that can cause problems signing into Vectone World.

The first thing you should do is make sure you're using the correct Vectone World Name and password. If you have forgotten your password you can request a password reminder here.

If your password is correct but you’re still having trouble signing into Vectone World, you may be having connection problems. We advise you go through the following checklist to help fix your connection problems:

 

  1. Close Vectone World. If you have a router, reboot your router.
  2. Check your firewall settings. If you are using the Windows inbuilt firewall, click Start > Control Panel > Windows Firewall, and make sure ‘Don’t Allow Exceptions’ is not ticked.
  3. If you are using a different firewall, click Start > All Programs and select your firewall. Make sure that exceptions are allowed. Go to the Exceptions tab. If Vectone World is listed, delete it. Start Vectone World. When prompted, select ‘Yes’ to allow Vectone World to connect to the internet
  4. If you are on a network that uses a proxy server, make sure your proxy settings are correct. To check proxy settings in Internet Explorer, go to Tools > Internet Options > Connections > LAN settings.
 

2. Why can't my friends hear me when I call them?

The first thing you should do is to check that your microphone is connected and switched on.

  • To connect your microphone: plug its plug with the microphone symbol into the port on your computer with the matching symbol.
  • To connect your speakers: plug its plug with the headphones symbol into the port on your computer with the matching symbol.
  • To connect your headset: plug both plugs into the matching ports on your computer.

 

If your microphone is connected and you still have problems with voice check the audio settings on your PC. You can usually adjust the audio by clicking on the small icon at the bottom right of your PC. If you don’t see any icon, then go to:

Start > Control Panel > Sound and Audio devices > here you can adjust your audio settings.

Make sure that the volume is turned up and all necessary audio settings are enabled.

 

3. My call quality is poor. Is there something I can do?

There are several steps which may improve the quality of your Vectone World calls.

  • Make sure all your computer's drivers are up-to-date (sound, video, motherboard controllers etc – We advise you contact the manufacturers of your hardware for updated drivers).
  • Also make sure your firewall/router is not blocking Vectone World in any way.
  • Another way of improving quality is to shut down any file sharing applications or internet software that consumes a lot of bandwidth.

 

4. I hear echo when I make calls. How can I fix this?

In windows control panel, open your system sound properties, click the recording tab and make sure your microphone is not muted, and if calls are suffering from echo click mute on Stereo Mix.

 

5. Do I need to import my external contacts every time I sign in?

No, you should only have to do this once, but please note that it can take a few minutes for the imported contacts to be imported after you sign into Vectone World.