You can top-up your Vectone World account online. We accept all major credit and debit cards.

2. Why did my online transaction fail?

Your transaction could have failed for different reasons. Here are a few things you should check before trying to top-up on our website:

Make sure you have signed up for Mastercard SecureCode if you use a Mastercard or Verified by Visa if you use a Visa card.

Make sure the address you enter is correct and matches the information your bank holds on you.

Make sure you enter the correct CVN number on the back of your card.

If you have checked all of the above and you are still having problems then please contact our customer support who will be happy to assist you.

3. What is 'verified by Visa' and 'Mastercard SecureCode'?

Because we take security seriously at Vectone World, we use the official Verified by Visa and MasterCard SecureCode secure payment schemes to process your card payment, adding an extra level of protection for online card payments.

During the payment process, you'll be securely forwarded to your bank's website for verification. The code you use will be known only to yourself and your bank – just like when you tap your PIN into a card reader in a shop. Once your bank has authenticated the transaction, you'll be redirected back to Vectone World's website to finish your purchase.

4. How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'?

If you have not yet registered your card for 3D Secure payments you will be asked to do so during the authentication process - you'll just need to confirm a few security details with your own bank and set a password or PIN for future use. Once you've done this, you can use this extra level of security on any website that uses Verified by Visa or MasterCard SecureCode to secure your card transactions. Don't forget to keep your password and PIN safe at all times, making sure you only disclose it on official authentication websites of your bank.

For more information on Verified by Visa

For more information on Mastercard SecureCode

If you have any further questions please contact your card issuer.

If my transaction failed why did you deduct money from my bank account?

Unfortunately, sometimes problems are encountered and in a small number of cases it is possible that the transaction fails, yet it appears that money has been deducted from your account, this is most likely because the transaction is still on authorization hold. Normally, the authorization hold will automatically fall off after a few days, and the money will reappear in your account (The authorization hold depends on your card issuer - In a small number of cases this could take up to 30 days). If your funds do not reappear within the timeframe given by your card issuer you should take contact to them so they can look into the issue.

We refer to Wikipedia’s very helpful page on authorization holds, and common practices in online banking.